Updated
Glasses keep disconnecting from the app
Applies to Even G2.
Frequent disconnects between the G2 and the Even Realities app are often the phone's doing. Battery-saving features can stop the app running in the background, and the link drops. Even's fix is to give the app background-activity and battery-management permissions, after updating both the app and the glasses firmware. If that is not enough, remove the glasses from the app, forget them in Bluetooth settings, restart the glasses and reconnect from scratch.
Official steps
- Update the app and the glasses firmware.
- Give the Even app background-activity and battery-management permissions so it can keep running in the background.
- If it still happens, remove the glasses in the app and forget them in phone Bluetooth settings, restart the glasses, and reconnect.
- If it continues, contact support with the glasses serial number, app logs and the approximate time.
Steps from the maker's support pages.[1]
Still not working?
If disconnects continue, contact Even support with the glasses serial number, app logs and the approximate time it happened. The time helps them match your logs to the failure. Mention your phone model, since background limits vary by phone maker.
Questions people ask
Why does my phone keep closing the Even app?
Battery-management settings can stop apps in the background. Even says to grant the app background-activity and battery-management permissions.
Which G2 features stop if the link drops?
Even says Translate, Conversate, Navigate and Even AI need the phone online and connected, while notifications pass over Bluetooth. A dropped link interrupts all of them.
Can I return a G2 that keeps disconnecting?
Even lists a 14-day return window. After that, its warranty applies: two years in Europe and one year elsewhere, per Even's general FAQ written for G1.
When should I upload the app logs?
Even's article asks for logs uploaded while the glasses are connected, along with the serial number and the approximate time. Upload them soon after a drop so the event is still in the log.
Other fixes
- Even Realities app can't find your G2 glasses
- Even G2 error codes 920, 521, 818, 103 or 015
- G2 update stops before halfway: Even's fixes
- G2 firmware failing after 50 percent: restart and retry
Sources
- support.evenrealities.com(support.evenrealities.com)
Last verified 5 October 2026 against the sources listed on this page.