Updated
"Hey Meta" / Meta AI not responding
Applies to Ray-Ban Meta (Gen 3), Meta Glasses (Adventurer, Fury, Starfire, Capri, Nova), Ray-Ban Meta Optics (Gen 2), Oakley Meta Vanguard, Meta Ray-Ban Display, Ray-Ban Meta (Gen 2), Oakley Meta HSTN, Ray-Ban Meta Audio, Ray-Ban Meta (Gen 1) and Ray-Ban Stories.
When "Hey Meta" goes quiet, the most common cause is a setting, not a fault. Meta's checklist starts in the Meta AI app: Voice must be on, and the Hey Meta toggle and wake sound must be enabled. Background noise and a phone out of Bluetooth range can also stop the wake word from landing. If the basics are fine, Meta suggests updating the app and glasses, then using the microphone troubleshooting option in settings. Also check that Meta AI is offered in your country and language at all.
Official steps
- In the Meta AI app go to Settings > Voice and confirm Voice is ON.
- Open "Hey Meta" preferences and turn on the "Hey Meta" toggle and wake sound.
- Reduce background noise and keep the phone within Bluetooth range.
- Try a test command: "Hey Meta, how much battery is left?"
- If it still fails: make sure the app and glasses software are up to date, then Settings > Glasses & privacy > Your glasses > Microphone troubleshooting and turn on Microphone adjustment.
- As a last step, turn Voice and "Hey Meta" off and on again.
Steps from the maker's support pages.[1]
Still not working?
If the wake word still fails after toggling Voice off and on, note your app version, glasses software version and Meta AI language, then contact Meta support. Mention whether tapping the touchpad or the Meta AI button works, because that tells support whether the microphones or only the wake word are affected.
Questions people ask
Why does Meta AI say it is not available?
Meta AI and voice commands are offered only in selected countries and languages. See the country and language fix linked on this page.
Other fixes
- Meta glasses won't pair with the Meta AI app
- Ray-Ban Meta or Oakley Meta not charging: what to check
- Charging case red light on Meta glasses: what it means
- Dead Meta glasses that won't turn on: what to check
- Feature not available in your country or language on Meta AI
- Photos and videos won't import from Meta glasses
- Meta glasses update stuck or won't install
- Frozen Meta glasses: how a force restart works
- Factory reset Meta glasses before selling or gifting
- Meta charging case reset: steps by model
Sources
- Ray-Ban Meta FAQ (ray-ban.com US)(ray-ban.com, read 5 October 2026)
Last verified 5 October 2026 against the sources listed on this page.