Updated
Glasses won't turn on
Applies to Ray-Ban Meta (Gen 3), Meta Glasses (Adventurer, Fury, Starfire, Capri, Nova), Ray-Ban Meta Optics (Gen 2), Oakley Meta Vanguard, Meta Ray-Ban Display, Ray-Ban Meta (Gen 2), Oakley Meta HSTN, Ray-Ban Meta Audio, Ray-Ban Meta (Gen 1) and Ray-Ban Stories.
Glasses that show no sign of life are often switched off at the hardware switch, or drained flat after sitting in a drawer. Meta's order is simple: confirm the power switch is on, dock the glasses in a charged case for an hour with clean charging pins, then try a force restart. The force restart uses the capture button and the power switch together and does not delete your photos or unpair the glasses, so it is safe to try early.
Official steps
- Make sure the power switch is on.
- Dock the glasses in a charged case for an hour and check the charging pins are clean.
- Try a force restart (see below).
- If still unresponsive, request a replacement through the warranty process.
Steps from the maker's support pages.[1]
Still not working?
If a full charge and a force restart change nothing, Meta's next step is a replacement through the warranty process. Before contacting support, write down the serial number from the inside of the left arm, since the app may not be able to read it from dead glasses, and find your proof of purchase. See Meta glasses warranty and how to restart Meta glasses.
Questions people ask
Does a force restart erase my photos?
No. Meta says a force restart does not delete captures or unpair the glasses.
How do I find the serial number if the glasses are dead?
Ray-Ban says it is printed on the inside of the left temple, so you do not need the app to read it.
How long is the warranty on glasses that won't power on?
One year from purchase, or two years for purchases in the EU or EFTA, per Ray-Ban's FAQ. Support will ask for the serial number and proof of purchase.
Other fixes
- Meta glasses won't pair with the Meta AI app
- Ray-Ban Meta or Oakley Meta not charging: what to check
- Charging case red light on Meta glasses: what it means
- Hey Meta not responding: fix the wake word and voice
- Feature not available in your country or language on Meta AI
- Photos and videos won't import from Meta glasses
- Meta glasses update stuck or won't install
- Frozen Meta glasses: how a force restart works
- Factory reset Meta glasses before selling or gifting
- Meta charging case reset: steps by model
Sources
- Ray-Ban Meta FAQ (ray-ban.com US)(ray-ban.com, read 5 October 2026)
- Ray-Ban Meta FAQ (Ray-Ban Australia)(ray-ban.com)
- Ray-Ban Meta FAQ (Ray-Ban US), warranty claims(ray-ban.com)
Last verified 5 October 2026 against the sources listed on this page.