Updated
People can't hear me well on calls
Applies to Ray-Ban Meta (Gen 3), Meta Glasses (Adventurer, Fury, Starfire, Capri, Nova), Ray-Ban Meta Optics (Gen 2), Oakley Meta Vanguard, Meta Ray-Ban Display, Ray-Ban Meta (Gen 2), Oakley Meta HSTN, Ray-Ban Meta Audio, Ray-Ban Meta (Gen 1) and Ray-Ban Stories.
Call quality on Meta's glasses depends on a set of microphones in the frame, and Meta's fix list is short. Update the Meta AI app and the glasses, since microphone tuning arrives in software. Then turn on Microphone adjustment from the troubleshooting menu in settings. Wind and loud surroundings are the usual culprits outdoors, and Meta's own advice is to reduce them. Also check whether the call is actually routed to the glasses and not the phone.
Official steps
- Update the Meta AI app and glasses software.
- In Settings > Glasses & privacy > Your glasses, open Microphone troubleshooting and turn on Microphone adjustment.
- Reduce wind and background noise.
Steps from the maker's support pages.[1]
Still not working?
If callers still complain in a quiet room after updating and enabling Microphone adjustment, contact Meta support. Say which apps you tested, such as phone calls or WhatsApp, and whether voice commands also struggle. That helps separate a microphone fault from a call-app setting. Keep the serial number ready in case support offers a replacement.
Questions people ask
Do the glasses reduce wind noise?
Meta lists wind-noise reduction for some models, but still advises reducing wind and background noise when callers can't hear you.
What symptoms point to the microphones?
Ray-Ban's FAQ describes callers hearing audio that is broken, choppy or extremely quiet, and says the microphones may need adjusting. That is what the Microphone adjustment setting is for.
Is a microphone fault covered by warranty?
Hardware faults fall under Ray-Ban's limited warranty: one year, or two years for EU and EFTA purchases. Have the serial number and proof of purchase ready when you open a claim.
Other fixes
- Meta glasses won't pair with the Meta AI app
- Ray-Ban Meta or Oakley Meta not charging: what to check
- Charging case red light on Meta glasses: what it means
- Dead Meta glasses that won't turn on: what to check
- Hey Meta not responding: fix the wake word and voice
- Feature not available in your country or language on Meta AI
- Photos and videos won't import from Meta glasses
- Meta glasses update stuck or won't install
- Frozen Meta glasses: how a force restart works
- Factory reset Meta glasses before selling or gifting
Sources
- Ray-Ban Meta FAQ (ray-ban.com US)(ray-ban.com, read 5 October 2026)
- Ray-Ban Meta FAQ (Ray-Ban US), warranty claims(ray-ban.com)
Last verified 5 October 2026 against the sources listed on this page.